We take privacy seriously and we are committed to protecting it. By visiting this Platform you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By use of the Platform, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement?

This policy explains when and why we and companies in our Group (which here means our subsidiaries, our ultimate holding company and its subsidiaries from time to time collect personal information about individuals who are customers, prospective future customers, previous customers, users of our website, social media channels and the Dalmia Cyborg app and other individuals who may be connected to them, how this information is used, the conditions under which it may be disclosed to others and how it is kept secure.

This policy may change from time to time so please check this page periodically to ensure that you’re aware of and happy with any changes.

Policy Effective From 01-DEC-2021, is subject to Change without Notice. Please Keep Visiting to review any changes made to this privacy policy.

We may collect the following information:

Either by request or automatically: your contact details, geographic and demographic information, preferences and interests and other information you provide through, amongst other things, your attendance at events, responses given in surveys, and visits to our Website and app, including, data about the information and resources you access. We may also automatically collect technical information, including anonymous data collected by the hosting server, the Internet Protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see our Cookies Policy for further information. We may also collect any personal information which you allow to be shared that is part of your public profile(s) on third party social networks, including but not limited to time zone setting, browser plug-in types and versions, operating system and platform, and your preferences, interests and other behaviours.

Types of personal information we process about you

We may process a range of personal information about you. To make it easier to understand the information that we use about you, we have divided this information into categories in the list below and provided a short explanation of the type of information each category typically covers.

  • Basic contact and identification details, such as name, address, phone number, email address and date of birth*
  • Behavioural Such as your activities, actions and behaviours
  • Biographical Such as your academic background and course(s) of study Contact information which can be used to address, send or otherwise communicate a message to you
  • Geo-location information which contains or reveals the location of your electronic devices
  • Identification information contained in a formal identification document such as your Adhaar / Govt. Approved Id*
  • Banking/Billing information used to collect payments from you.
  • Fraud information relating to the occurrence, investigation or prevention of fraud
  • Legal information relating to legal claims made by you or against you or the claims process*
  • Correspondence information contained in our correspondence or other communications with you about our products, services or business
How We Use Your Personal Information

The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.

Where there is a Legal Requirement

We will use your personal information to comply with our legal obligations, such as: (i) to assist any public authority, industry regulator or criminal investigation body; (ii) to correctly identify you when you contact us and/or to verify the accuracy of data we hold about you.

Where it is required to complete or comply with a Contract*

We may use and process your personal information where we have sold you a product or products, supplied you (or continue to supply you) with any services, where we have arranged for the supply of another party’s products or services to you as their appointed agent, or where you are in detailed discussions with us about the sale or purchase of a product or service. We will use this information in connection with ensuring that the terms of the relevant contract(s) are carried out or entered into. This may include circumstances in which we are not a party to the contract ourselves, however we have been appointed to administer or provide services relating to that contract.

Where we have assessed there is a Legitimate Interest

We may use and process your personal information where we have deemed it is necessary for us to pursue either our legitimate interests as a business, your legitimate interests as a resident or prospective resident, or the Legitimate Interests of a Group company, for the following purposes:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.